Mediation is a fast and direct way to resolve disputes.


Mediation is a fast and direct way to resolve disputes. Whether there are two or more parties the conflict is resolved through dialogue and the goal is to reach a settlement that satisfies all parties no matter how emotional the dispute may be.

What happens in mediation?

An impartial mediator helps the parties to identify the conflict issues, discuss individual interests and needs and finally helps the parties to find solutions that suit the parties’ situation and comply with the their interests and needs.

The goal is to reach a mutually satisfactory settlement based on the parties’ interests and needs rather than legal standards. Mediation does not only focus on the legal issues. You get the chance to speak up and decide the best way to resolve the conflict yourself instead of letting a judge making the decision.

Mediation is a fast and effective way of resolving disputes in confidentiality and out of court. Mediation gives the parties the chance to move on as soon as possible in the best possible way.

Most legal aid insurances also cover mediation.

How long does mediation take?

A consumer dispute will typically get settled within half a day of mediation. In some cases though mediation will take longer time or more sessions. The Mediation Institute also offers a fast track process that ensures that the mediation will take place within 48 hours and will be completed within 7 days.

Is mediation the right process for my case?

Mediation can be used in almost all consumer disputes.

What does mediation cost?

In cases where one of the parties is a consumer the price is DKK 18.750 + VAT. The price covers half a day of mediation (up to 4 hours) and the mediator’s ordinary preparation.

If additional time is needed to prepare and/or finalize the mediation these complementary hours are billed at DKK 3.125 incl. VAT per hour.

See Prices and Regulations.

Fast Track Mediation

If you choose fast track mediation, we will do everything in our power to make sure that mediation starts within 7 days after your request.

In case of fast track mediation, a supplementary fee equaling to 5o % of the normal price will be charged.


Book a mediator

The Mediation Institute appoints mediators with the right
expertise to help your dispute. We take care of all
the practicalities and ensure the mediators neutrality
and impartiality. Subsequently we evaluate the
mediation proces to make sure you're fully satisfied.


Mediationsinstituttet / Vesterbrogade 32 / 1620 København V / Tlf. 3939 0066